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Terms and Conditions

Terms and Conditions
 1. Formed between you and us:
 After placing an order on our standard application form, you will receive an email from us to acknowledge that we have received your application.  Please note that this does not mean that your application has been accepted.  Your order constitutes an offer to us to purchase the Products.
 All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending an email, phone call or message confirming that the product has been approved and dispatched or in process of dispatch.  The order will only be formed when we send you the confirmation of dispatch.  If for any reason we are unable to accept your order, we will notify you in writing as soon as reasonably practicable and you will not be charged for the Product or any applicable fees will be credited back to your account immediately.
 The order will only relate to those products which we have confirmed to be dispatched in the Dispatch Confirmation as detailed in the Product Details, and we are under no obligation to include any additional item not listed or not offered by us.
2. Coupons and Gift Cards:
 We may offer gift cards, discount promotions and other types of voucher (voucher) that require activation by e-mail in order for the holder to initiate delivery
 products through the service.  If payment is made against the receipt, it is deemed to have been sold at the time of payment.
 All of these Terms and Conditions shall become enforceable between us and the Voucher holder (the Owner) when the Voucher is redeemed by the Owner by applying to start the Service.  The voucher may only be used once by its holder and may not be directly or indirectly copied, reproduced, distributed or published in any form or stored in a data retrieval system without our prior written consent.
 We reserve the right to withdraw or deactivate any Coupon for any reason at any time, and Coupons may only be redeemed through the www.flowerenergyeg.com website and not through any other website or other means of communication.  To use your voucher, you will be asked to enter its unique code at online checkout and use of this code will be deemed confirmation of your acceptance of these terms and conditions and any special terms that accompany the voucher.
 Any discounts attached to coupons apply to the price of the products ordered only and not to the delivery fee, which will be charged at normal prices, and we reserve the right to exclude the use of coupon codes on certain products.
3. Availability and Delivery:
 You confirm by placing an order on our website www.flowerenergyeg.com your acknowledgment that the sending products may have slight difference in color of flowers or balloons only after that the pictures shown on the website which does not entitle our customers to a refund.  Your order will be fulfilled by the delivery date specified in the Dispatch Confirmation.
 4. Risk and Job Title:
 The products will be your responsibility from the time the product is delivered to the address you gave us on the order form and through signing the delivery receipt.
 Title to the Products will pass to you only when we receive full payment of all amounts due in respect of the Products, including delivery charges.
 5. Price and payment:
 The price of products and delivery charges will be as stated on our website, except in cases of obvious error.  Delivery charges may vary according to the region to which it is delivered.
 We do not deliver orders that total less than 300 Egyptian pounds.  Product prices include VAT.  Product prices and delivery charges are subject to change at any time, but changes will not affect orders for which we have already sent you the Dispatch Confirmation.
 Payment for all products and services can be cash, credit or debit card, online payment “Payment links generated to WhatsApp or email” We accept payment by Visa and Mastercard.
6. Refund Policy:
 If you are unhappy with your flowers because the bouquet was damaged during delivery or the bouquet did not arrive, we guarantee a full refund of your prepayment.  In such case, Flower energy shall be entitled to provide adequate compensation as long as it can be shown that the package you have paid for was not provided as it should have been, subject to verification and approval of Flower energy.
 7. Our responsibility:
 In accordance with our Refund Policy, if we fail to comply with these Terms and Conditions, we will be liable to you only for the price prepaid for the Products or replace the damaged Product with a new one.
 8. Cancellation Policy:
 Orders placed and paid for are subject to a full refund only if the cancellation request is sent to us by mail, telephone call or letter within 30 minutes of order completion;  Unless otherwise agreed and agreed to by Daisy Flower.
 All notices given by you to us must be sent to daisy.  at info@flowerenergyeg.com, and on our Facebook page, www.facebook.com/flowerenergy,
 Or by phone: +2010202931950.  We may notify you via the email you provide to us when placing an order.
 Notice will be deemed received and properly served immediately upon being posted on our website, 30 minutes after the email has been sent.  To prove the service of any notification, it is sufficient to prove that such e-mail was sent to the specified e-mail address of the addressee
9. Intellectual property rights:
We are the owner or licensee of all intellectual property rights in our site, whether registered or unregistered, and in the materials posted on it.  This works
 It is protected by copyright laws and all such rights are reserved.
 You may print one copy and download extracts from any pages of our site for your personal reference.  You must not use any part of our copyrighted material for commercial purposes without first obtaining a license to do so from us and our licensors.
 If you post comments on products or services to any site
 website, blog or social media network (comment), you must ensure that such comment represents your fair opinions.
 By subscribing to the Services, you irrevocably authorize us to quote your comment on our website and in any advertising or social media outlets
 We may create or contribute to it.  Flower energy assumes no responsibility for any Comments you post on any website, blog or any social media.
 10. Events Beyond Our Control:
 We will not be responsible or liable for any failure or delay in performing any of our obligations under a contract caused by events beyond our reasonable control (a major force event).
 A major force event includes any act, event, non-occurrence, omission or incident beyond our reasonable control and in particular includes (but is not limited to) the following:
 the following: strikes, lockouts, or other industrial action;  civil unrest, riot, invasion, terrorist attack, threat of terrorist attack, war (whether declared or not), threat or preparation for war;  fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;  the impossibility of using rail, freight, aircraft, automobile transportation or other means of public or private transportation;  the impossibility of using public or private communication networks;  and the laws, ordinances, statutes, regulations or restrictions of any government.
 Our performance under any contract is deemed suspended for the period the Super Power Event lasts, and we will have an extension of time to perform for that period.
 We will use our reasonable endeavors to bring the Force Majeure Event to an end or to find a solution whereby our obligations under the Contract can be performed despite the Force Majeure Event.
 11. Our right to change these terms and conditions:
 We have the right to review and amend these Terms and Conditions from time to time to reflect changes in market conditions affecting our business, changes in technology, changes in payment methods, changes in relevant laws and regulatory requirements and changes in our system capabilities.  You will be subject to the policies, terms and conditions in effect at the time you order Products from us unless any change to these policies or these terms and conditions is required by law or governmental authority (in which case it will apply to orders previously placed by you).

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